Reestructuración del proceso productivo de una empresa artesanal que elabora productos de pastelería Quito 2013

Abstract

In the restructuring of the production process of an Artisan Company, which produces pastry products are set out in detail the operations carried out for obtaining each of their products in order to improve the performance of their processes through tools to measure, control and plan their production based on a process management. For this, a survey is conducted on the performance of similar companies for dissatisfactions by their employees according to their results in the final product and control tools used, focusing on the study to the zone of greatest disagreement. Whit this approach is performed an analysis of the current situation of the company under study knowing the needs and expectations according to the internal customer of the company, for it is carried an internal audit checklist management through to identify their strengths and weaknesses, also documented the processes of each product to measure their times of activity and, to lift the value chain in the production process of the host company. The diagramming of the value chain of their activities and installed capacity based on times of operation and operational process performance, a workday, consolidates strengths recommended for improvement to the weaknesses identified whit these results it is proposed restore, based a process management model to enhance the performance of the company.