Creación de un Departamento Técnico Gastronómico, en el Restaurant Q´lantro, Riobamba 2012, para la diversificación y ampliación del Servicio de Alimentación

Abstract

Transversal descriptive research for the creation of a Gastronomic Technical Department al Q´lantro Restaurant in Riobamba city, in order on diversify and expend the Food Service, by the application of an interview to the owner, staff calculated a universe for 167 people, resulting a sample of 61 clients who come regularly, the following variables were evaluated, process of production and service and unasatisfied demand, and the results were tabulated and interpreted. From the results, the owner tells us the processes used for the operation of the establishment such as supplier selection, food transport raw materials of high quality, and have thought in the inclusion of Catering Service; staff Service show fast and perception of customer satisfaction; production staff see the need to enlargement of that area; 30% of customers always attend Restaurant, 47% believe that the most important thing is to get a good quality and 100% of people will hire Q´lantro Restaurant Catering Service. The technical proposal contains a User Manual for the Establishment and including a Gastronomic technical Department. As concluded by saying that there is acceptance of the Owner, staff and customers to the Catering Service, justifying the creation of the Department and recommending to the owners the implementation of this Manual the Restaurant.