Modelo de Gestión del Talento Humano para la Hostería los Arrayanes, de la Parroquia San Pablo, del Cantón San Miguel de Bolívar, 2011

Abstract

The objective of this investigation is to develop a Management Model of Human Talent for “Los Arrayanes” Lodging House from San Pablo Parish, San Miguel de Bolívar Canton. The investigation was done in line with the Scientific Method guidelines, with the following technique: a survey to the personnel who work in the Lodging House, tabulation, analysis and interpretation of data. With those results the necessity of the implementation of a Management Model of Human Talent for the Lodging House was determined. The proposed Management Model is focused on the optimization of Service Quality, with the purpose of satisfying the customer needs. It is oriented to a correct process of recruitment, selection, hiring, induction, training, monitoring and evaluation of the personnel. In the model the following aspects will be appreciated such as: attributes, abilities that workers must have, work description, procedures, a general orientation and work priorities like service, customer attention and food preparation processes. It is recommended to apply the Employee Manual, where the functions, procedures and regulations are described the development of daily activities.