Auditoría de los Procesos de Producción Gastronómica en el Hospital Darío Machuca Palacios de la Ciudad de la Troncal Durante el Año 2011

Abstract

The topic of this research work is “Gastronomic Production Processes Auditing in the “Darío Machuca Palacios” Hospital of La Troncal city, in 2011”. The main goal of this investigation was to audit the Gastronomic Production Processes in the “Darío Machuca Palacios” Hospital of La Troncal city, through a Cross Sectional Observational Design. In a sample of 57 individuals were measured variables: production processes, process flow, maintenance, security and pest control; data in Microsoft Excel 2007 were tabulated. This work was developed by means the data collection and observation of each activity, through a sheet audit, based on audit standards as: ISO 22000, World Health Organization and Ministry of Public Health of Ecuador; it also was raised a survey to assess consumer perceptions. It was found some weaknesses in the development of activities, using the indicators proposed permit to demonstrate whether gastronomic production processes are: excellent, very good, good, average or poor. In assessing infrastructure, it is found to meet standards of excellence, with 82.15%, as well as the maintenance area with 87.49%; the process flow was considered very well, with 79.15%; regarding staff was found a minimum assessment of 73% and security with an 80.90%, and then they were categorized as very good, according to the parameters audited. In conclusion, it is important to make a proposal to improve gastronomic production processes, in the parameters audited percentage lower, to ensure efficient performance and faithful fulfillment of the objectives of the feeding area.