Propuesta de un plan de mejoramiento para generar desarrollo y comportamiento organizacional con la aplicación de la metodología Kaizen para la Empresa “Consobre & Asociados” de la ciudad de Riobamba, durante el periodo 2012

Abstract

The thesis work "Proposal of an improvement plan to generate development and organizational behavior with the application of the Kaizen methodology for the Company" CONSOBRE & ASOCIADOS "of the City of Riobamba, during the period 2012", was carried out with the objective of determine the levels of openness, empathy and communicative receptivity of the employees of the Company. It was assumed that the low levels of communication that were presented in the company was one of the reasons that were making it difficult to implement the technique of organizational development. On the other hand, the quality of our finished product can be improved by reconciling the interests of the company with those of the employees; Encouraging them to dialogue and involving them in a process of continuous improvement towards total quality. The present investigation proposes the application of the Kaizen methodology as a tool in the continuous improvement in the administrative and operative part in the Company "CONSOBRE & ASOCIADOS". Based on this, the present work is structured in chapters which are explained below.