Implementación de modelo y herramientas de inteligencia (Balanced Scorecard, Cuadro de Mando) para el mejoramiento de la gestión universitaria en el Sistema de Vinculación de la Escuela Superior Politécnica de Chimborazo para el periodo 2014-2018

Abstract

The BalancedScorecard, is the tool that any company or institution requires for its integrated management, if it wants to be efficient, competitive, and inexpensive, therefore the educational institutions need to be well controlled as far as performance is concerned, much more in changing dynamic environments, where it needs to be well defined the functions and the staff has to be fully identified with them. The aim of this thesis is to implement the BalancedScorecard in the Linkage Subsystem of the Polytechnic School of Chimborazo, as a management tool that will improve the making strategic decisions based on the competitive and changing environment. The command framework provides a comprehensive view of the organization, becoming the essential element of the information system that supports the control system management, on a mission to improve its level, in conclusion, the command framework is a Strategic Management tool whose implementation can help the Linkage Subsystem in meeting its objectives and indicators.