Diseño de un modelo de gestión estratégico operativo para el mejoramiento de la productividad y calidad aplicado a la empresa ORGATEC.

Abstract

The aim of this research was to desing a model of strategic operating management to improve productivity and quality of ORGATEC Company. The development of the management model was applied in the Department of Engineering, because of the shortcomings noted in the processes, diagnosing initial surveys through strategic, tactical, operational and commercial level situation. Internal processes were determined in conflict such as: customer service, sales, purchasing, training and production, which have been assessed by key indicators that have allowed them to raise strategic objectives, to be interpreted in the scorecard, under its four perspectives: financial, customer, internal processes, learning and growth. A matrix of indicators through the process map has been developed in order to develop a tab control to improve the performance of times in the duties, to achieve satisfaction. In developing the scorecard strategies to assist the fulfillment the established objectives, presenting indicators up 60% to 68%, with an efficiency of 88% in the process, being determined so that the management model if it contributes to improving the productivity and quality of Engineering Department of the Company. So it is recommended to implement tabs to control processes through the indicators set out compliance targets 100%.