Diseño de un Modelo de Gestión basado en el cuadro de mando integral para la Dirección Administrativa y Financiera del Gobierno Autónomo Descentralizado de la provincia Bolívar

Abstract

This research aims the “Design of a Management Model based don the Balanced Scorecard for Administrative and Financial Department of the Autonomous and Decentralized Government of Bolívar Province” with the expectation of contributing to an efficient administrative management. The research was conducted through the theoretical framework of the Balanced Scorecard in order to make it applicable to the Public Sector Institutions. The management model was designed by applying seven steps, starting with an Introduction to Balanced Scorecard, and then describe the institution and its role, the selection of perspectives was made by breaking down the functions and main objectives for the development of strategic maps, which allowed determine indicators for the purpose of providing opportunity information to allow proper decision making of authorities in call. Finally, it is recommended for the Autonomous and Decentralized Government of Bolívar Province to require a leadership and involvement of all the workers in order to succeed and achieve the objectives in the design of the management set in the strategic maps having as a purpose to achieve an efficient administration.