Auditoría de calidad a la Empresa Pública Municipal Mancomunada de Aseo Integral de los cantones Bucay, Cumandá y Pallatanga, período 01 de enero – 31 de diciembre 2014

Abstract

The present research aims to apply a Quality Audit to the Joint effort Municipal Public Enterprise of Integral Cleaning of Bucay, Cumandá and Pallatanga cantons to know the compliance with ISO 9001 Standard: 2008, ISO 14001 Standard: 2004, OHSAS 18001:2007, which will help the company to make decisions. Period January 1ˢͭ - December 31ˢͭ, 2014. Direct Observations, interviews, and questionnaires based on the Internal Control Standards issued by the Comptroller General of the State was used. A checklist to the Standards used regarding ISO 9001:2008 Standard, ISO 14001S:2004 Standard, OHSAS (Occupational Health and Safety Auditing System) 18001:2007 was carried out in the implementation stage. The company provided information to verifying, such as: System Manual Integral Solid Waste Management. So sufficient evidence of non-compliances system integrated solid waste management, which support the final audit report was obtained, in which disclosed the following findings: the nonconformity of the system as it omits several requirements of standards international, the company does not have an environmental permit, the staff does not receive training and not the system audits are performed. The research papers recommends that the manager adopts the suggestions of the reports of internal control, comply with the corrective short and medium-term actions, hiring studies and perform procedures to obtain the environmental license and plan audits System Integrated Solid Waste Management to improve the system and obtain the relevant certification.