Modelo de gestión por procesos basado en la metodología del Business Intelligence de la Unidad Educativa Intercultural Bilingüe “Corazón de la Patria” de la parroquia Lizarzaburu, cantón Riobamba, provincia de Chimborazo

Abstract

This research work is a model of process management which has been based on Business Intelligence methodology. Its objective is to optimize processes for improving the quality in education through a management tool which facilitates the way to transform data in information. This way the institutional processes can be measured in order to know the real value of performance, efficiency and efficacy of the Bilingual Intercultural Educative Unit “Corazón de la Patria”. The methodology used was based on the following aspects: the redefinition of the strategic targeting, Balanced Scorecard structuration, identification of the process through a process map, description of each process with flowcharts, and tracking and measurement of the processes by using indicators with QlikView software. All these aspects allowed knowing the results in order to promote improvement of the mentioned processes. The obtained results showed that the management indicators are unsatisfactory since the institutional processes do not comply with the strategic planning, and it affects the institutional development of goals. This Educative Unit perform all their processes in an empiric way. For this reason there is lack of an adequate control over the accomplishment of their objectives. This research work has helped develop a process management handbook so that the people who work there have a guide for completing the processes.