Actualización del sistema de gestión por procesos para la dirección general de planificación del gobierno autónomo descentralizado de la Provincia de Chimborazo, año 2023

Abstract

The General Direction of Planning at the Decentralized Autonomous Government of the Province of Chimborazo has shown limitations due to several factors, such as the lack of coordination and communication between the different functional áreas. Therefore, the objective of this study was to restructure the Management System by Processes of the General Directorate of Planning for the improvement of internal procedures through analysis of existing procedures. The methodology used was qualitative and quantitative approach; The level of research was descriptive; A non-experimental cross-sectional design was used; The type of study was documentary and field to obtain information through methods, techniques and instruments, among which were the survey and strategic matrices. Through the applied methodology, it was possible to identify that management personnel state that they do not know the process management system in its entirety, so it is important to analyze the existence of this type of tools and instruments to achieve correct development of activities. and processes assigned to each official. It is concluded that process management promotes quality in all directions, integrating each one of them, this helps to have a clear structure, a well-defined activity leads to other activities being carried out properly, thus eliminating unnecessary processes in the General Direction of Planning of the Decentralized Autonomous Government of the Province of Chimborazo.