Desarrollo de una aplicación web para gestionar los cobros mensuales del servicio de internet de acuerdo a sus planes fijos que ofrece la empresa Loogika S.A. en la Ciudad de Pujili

Abstract

Loogika S.A., a company specializing in internet services through radio link antennas, faces significant challenges due to the lack of a comprehensive web support system for customer service, billing, data management, inventory, and report generation. This deficiency results in the loss of information and delays in user support in the computer field. Furthermore, the company struggles to maintain effective control over monthly income and expenses in the financial realm. The main objective of this project was to develop a web application that efficiently manages data and monthly charges for the internet service, in accordance with the plans offered by Loogika S.A. We applied the agile SCRUM methodology to achieve this, characterized by an applicative approach through continuous collaboration with stakeholders. This allowed reaching an agreement on the final product: a functional web application. The descriptive study revealed deficiencies and inefficient operation of the existing system in the company, especially when applying the ISO/IEC 25010 standard. Samples taken demonstrated the positive impact on efficiency when using the new web application compared to the manual system. The implementation of SCRUM allowed determining the initial efficiency level with the manual system and evidenced improvements throughout the project development. It was concluded that the company lacked an efficient system for various operations, such as customer service, billing, and inventory management, causing significant delays in processes. In summary, this SCRUM-based project addressed existing deficiencies, implementing a comprehensive web solution that improved operational efficiency and customer satisfaction at Loogika S.A.