Evaluación de usabilidad mediante el estándar ISO/IEC 25062 para la aplicación web de gestión de servicios y publicidad de la casa musical “Macro Show”

Abstract

The objective of this curricular integration work was to develop a web application with 360° tour that allows the control of registration of participants in seminars of the Casa Musical "Macro Show" in the city of Riobamba. To identify problems, we utilized research techniques such as interviews to collect requirements and observation to analyze processes that are not automated. Subsequently, we implemented the SCRUM agile development methodology for the creation of the system. We utilized the web application model, the PHP programming language, the MySQL database manager, the Bootstrap layout framework and the 360° tour platform DiveIn Studio. We obtained 9 sprints, 26 user stories, 4 technical stories, 87 engineering tasks and 146 acceptance tests during the development of the application. We utilized the report format provided in the ISO/IEC 25062 standard to evaluate the usability of the application, considering the usability attributes of the ISO 9241-11 standard. The efficiency attribute was quantified using 3 metrics in which a 75.66% completion rate, an average of 0.24 assists used and an average of 0.41 errors committed were obtained. The efficiency attribute was valued at 08:06 as the average task completion time. The satisfaction attribute indicates an average score of 75.63%, considered an acceptable value. It is concluded that the web application meets the requirements and needs of the company, being a user-friendly system. It is recommended to implement 360° tours on business websites in other fields to determine the impact they can have depending on the target audience.