Propuesta de un plan logístico para la empresa Splendor Ambato, provincia de Tungurahua

Abstract

The proposal of a logistics plan for the company Splendor Ambato, province of Tungurahua, was developed to describe the processes of supply, storage, and distribution of the company through logistics strategies. For the development of the research, methods, techniques, and instruments were applied, such as interviews with collaborators and discussions with customers to evaluate the quality of service provided to the 89 points of sale, where the following shortcomings are evident: there is no logistics plan established for its operation in the three main logistics processes, which are not adequately executed in the supply, storage, and distribution, and therefore the current distribution route does not allow reducing costs and time. Thus, the business objective still needs to be met. It is proposed to develop a flow chart with the description of the process to be executed; the delivery of the product will be performed twice a week in the proposed route 1, which will go through the center of Ambato and will distribute to 58 customers, the proposed route two will go to the dispersed sectors and will have 31 customers. The proposal of the logistics plan was elaborated through the results obtained in the application of 6 indicators, which were used to measure the company's logistics management, evaluating the time used for the logistics processes, the cost, the service provided to the client, and the quality perceived by them. It is recommended to evaluate the proposed indicators monthly to identify future problems in time through the application of the logistics management of supply, storage, and distribution to organize and manage decision-making correctly.