Modelo de gestión del talento humano por competencias en la planta de pintura de vehículos de la Empresa CIAUTO de la ciudad de Ambato.

Abstract

The objective of this degree work was to develop a human talent management model by competencies for the company CIAUTO Ambato. Ltda., of the Great Wall vehicle brand. It begins with the collection and analysis of the theoretical framework concerning the management of human talent by competencies, agreeing among authors that the human factor is the cornerstone of any production process, then identifying the jobs to perform the design of positions by the Delphi method, describing the activities to be performed by each worker in his position, the procedure of human talent management by competencies in the vehicle painting plant is developed, by the processes of admission, application, compensation, development, maintenance, monitoring of staff, supported with documents certified by the company, The human talent department is strengthened to achieve efficiency and effectiveness. Performance measurement is also carried out based on management indicators, to the leader of the painting area, to the electrophoresis, top coat, sealing, and primer positions, using the Likert method that measures the degree of satisfaction of the employee with his job, The results obtained were an increase in the number of workers satisfied with their jobs from 31.25% to 46.25%, and with the application of the human talent management model by competencies, productivity increased from 4.68 vehicles to 7.4 vehicles per day. To validate the study, the hypothesis is tested by the chi-square method, taking the alternative hypothesis as the valid one, that is to say, that the management of human talent by competencias in the painting area of the CIAUTO company, allows the improvement of its processes, procedures and increases productivity.