“Propuesta para la implementación de buses de dos pisos para la flota vehicular de la Cooperativa Chimborazo de la ciudad de Riobamba”

Abstract

The objective of this research work was to determine the feasibility of implementing two double-decker units in the Chimborazo Transport Cooperative to improve the quality, comfort, and safety of the service provided to users, for which a diagnosis was made on the current situation of supply and demand of passengers that the vehicle fleet has. It was necessary to apply a survey of users who access the service to know the perspective that each one has regarding the service provided and the need for mobilization; in this way, it was determined that 50% of the people surveyed travel once a week mainly for work, while 71% would choose to travel in double-decker units. In addition, it was applied a boarding and alighting form. Once the information was analyzed, an approximate annual demand of 862,174 passengers was obtained for the Riobamba-Quito and Riobamba-Guayaquil routes and vice versa. Finally, once the economic study was conducted, it was determined that the incorporation of double-decker units into the current fleet of the cooperative is not feasible since the financial indicators referring to the net present value and the internal rate of return reflect a negative value, the result is generated in this way due to the high costs involved in the maintenance of the double-decker transportation units. In conclusion, the investment in acquiring the double-decker fleet cannot be recovered due to the high costs involved in maintaining the units. It is recommended that the institution's leaders conduct customer service training for its members.