Auditoría de calidad en base a la norma ISO 9001:2015 a la sociedad civil y comercial Systemarket, de la ciudad de Riobamba, provincia de Chimborazo, período 2019

Abstract

The present study was aimed to carry out a quality audit based on the ISO 9001: 2015 standard to a company called "SYSTEMarket", headquartered in Riobamba city, province of Chimborazo, period 2019, through the application of stages related to the audit process to know the level of efficiency of the company and the quality of its services and products. To develop this study, different research techniques and instruments were used, such as: the direct observation in the company, its facilities and also its internal processes. To obtain information, surveys, interviews, and the analysis of organization documents were applied. For the execution of the quality audit, the evaluation of the internal control and the application of a check list were carried out, which allowed to verify the level of compliance that the standard has within the company, thus resulting in a 62% non-compliance, due to: lack of a quality manual, lack of a functions manual, lack of verification processes for quality requirements, lack of internal and external evaluation reports, lack of a quality assurance plan, risks and opportunities, among others. Based on the results obtained, the manager of the company is suggested to take into account the recommendations issued in the report which contains the main findings with their respective conclusions and recommendations which will serve as a guide to make the right decisions at a business level and achieve the continuous improvement of the company