Modelo de gestión por procesos para la Dirección de Vinculación de la ESPOCH, ciudad Riobamba, provincia Chimborazo

Abstract

The research aimed to design a management model by processes in the Liaison Directorate to optimize the time in the requirements that are requested by society and/or community, providing quality services to enact each process and eliminating a work repetition. We worked with a quantitative and qualitative method. We used descriptive research because we go every detail of the activities that are performed in each of the processes with their respective managers. In addition, the research instruments implementation such as the survey of management personnel to determine whether they work under a process management model, and the collection of information with the person responsible for each process to make flowcharts and procedure sheets and deadlines besides an evaluation sheet. We conclude that implementing a process management model benefits the Relationship Management Department by generating efficiency in management, defining times for each process, and quickness in documentation, thus influencing the strategic achievement, objectives and goals proposed by the department. We recommend that the Directorate of Liaison take the proposal into consideration for a suitable implementation, allowing for increased efficiency, effectiveness, and quality in the service provided to society and the ESPOCH community