Aplicación de una encuesta digital a las empresas asociadas a la Cámara de la Industria de Guayaquil para analizar la situación de la gestión de mantenimiento industrial

Abstract

The objective of this research is to carry out an evaluation instrument to analyze the situation of industrial maintenance management in companies associated with Cámara de Industrias de Guayaquil (CIG). The descriptive research methodology was used and the information on industrial maintenance management was collected. Creating criteria that can be used to evaluate the maintenance management situation through the survey method. It was later validated and analyzed with the use of the Delphi technique with 97% acceptance by maintenance specialists. For the sample calculation, a population of 132 companies and a confidence level of 90% were used. They were resulting in 46 companies to be surveyed. The survey was sent to the 132 companies by email to ensure the calculated sample, to collect the maximum possible data. The survey was active for 3 weeks through the Microsoft Forms platform, obtaining 51 responses in total. Through descriptive statistics, the analysis of the 30 questions contained in the questionnaire was carried out. It is concluded that 92% of the respondents have a maintenance department, only 6% of the respondents have a maintenance engineer for the position of maintenance manager, 92% have an annual maintenance budget available but only 66% manage to use the assigned budget in its entirety, 92% have a maintenance plan implemented but only 59% achieve between 81% to 100% compliance with the maintenance plan. It is recommended to apply the survey annually to see the evolution of the companies associated with the CIG and generate an information base to compare with future and previous surveys.