Estandarización de los procedimientos para la revisión técnica vehicular en el Taller Automotriz MAXITRONICS S.A. de la ciudad de Riobamba basado en la Norma NTE INEN 2 349:2003

Abstract

This research work aims to establish the standardization of procedures for the vehicle technical inspection of Riobamba city for its implementation in the Maxitronics S. A. automotive workshop, based on the NTE INEN 2 349: 2003 standard to develop the analysis required during the vehicle technical inspection. It was also used a structured survey as an evaluation instrument which allowed to perceive the requirements of the clients. The target population was fifty-one people. It was applied non-probabilistic or for convenience sampling since the clients were chosen when they were available during the time that the research was carried out. It was determined that 88.24% of the clients agree with conducting the vehicle inspection at the Maxitronics SA workshop in Riobamba city, and 11.76% do not strongly agree. For this reason, the viability of this research project, since most users prefer to carry out the vehicle inspection in this workshop for their respective approval in the ANT. It was concluded that it is necessary to implement the NTE INEN 2 349: 2003 Standard in the Maxitronics SA automotive workshop. Due to the automotive fleet in Ecuador is growing rapidly and Riobamba is not the exception. Most users consider necessary a prior assessment to approve the technical inspection without any problem. It is recommended to standardize the procedures in the workshop with the stipulated Ecuadorian regulations.