Propuesta de un modelo logístico para la compañía de transporte pesado interprovincial Jaime Roldós aguilera s.a. de la ciudad de Riobamba

Abstract

The objective of this study was to design a logistics model for the interprovincial heavy transport company Jaime Roldós Aguilera S.A., in the city of Riobamba, in order to optimize management, for the collection of information qualitative and quantitative techniques were applied, through in- depth interview information was obtained from the Manager and operators, also it was taken as the universe of study that are small and medium enterprises in the province of Chimborazo, which determined the problem that arises, which is the lack of a logistics model adaptable to the reality of the company. Therefore, the current situation was analyzed by means of: bibliographic research, field, exploratory and descriptive, determining in this way the products that are transported more frequently which represent raw materials, in addition the operators deduce the main inconvenience to comply with the delivery, is the prohibition to enter by the main roads with 55%, together with other factors such as traffic, generating delays where companies and retail customers mention it with 60.00%. In addition, an analysis was made in the administrative part, in which it was identified that the logistics activities are performed by the manager of the company, delaying the activities assigned to it, also, with the tool of the Pareto diagram, the tasks that generate difficulties were delimited to minimize and subsequently eliminate them, which was the basis for the design of this logistics model in which five main processes are proposed, namely: customer requirements, planning, shipment of goods, delivery and customer satisfaction, which closes the cycle and generates a continuous improvement for the company, and also achieves the optimization of management, which is why the implementation of the proposed model is recommended.