Diseño de un modelo de gestión por procesos para la Empresa Pública Municipal de Rastros y Plazas de Ganado, de la ciudad de Santo Domingo de los Colorados, provincia de Santo Domingo de los Tsáchilas

Abstract

The present thesis work pretends to design a process management model for the municipal public company of livestock trails in Santo Domingo de los Colorados to optimize resources, the improvement of the quality of service and the user satisfaction. Its execution began with the direct observation of the main processes and the existing problematic differences in slaughtering. Subsequently, interviews were conducted to the executives of the company in order to know their opinions and obtain first-hand information about the existing processes; the application of surveys to the entire population to gather information. The proposal contains: process maps, process tabs, process flowcharts and indicator cards, which allowed us to visualize the information of each process. As a complement, the model contains a document of commitment by the institutional, a manual, procedures and records of documents. Finally, the conclusions and recommendations that will help to improve the management of slaughter processes are presented, as well as to increase efficiency and effectiveness in the satisfaction of both internal and external clients of the institution.