Diseño de un sistema de gestión de calidad basado en la Norma ISO 9001:2008, para la Empresa “Confecciones Jean Ramos” del cantón Pelileo, provincia de Tungurahua

Abstract

This project of a quality management system based on ISO 9001:2008, for the company “Confections Jean´s Ramos”, of the Pelileo canton, Tungurahua province, aims to help the fulfillment of the objectives and the continuous improvenment of the internal processes of the Organization. Fort he development of the system was conducted a survey of the personnel of the Company to identify policies and procedures that are made in the same, was determined the check list of the ISO 9001:2008 to establish each one of the requerements required by the standard and was designed the s Quality Management system, which contains the quality handbook, procedures, documented statements and records that provide evidence of the activities carried out in accordance with the SGC. The following results were obtained: the methodology of the company does not guarantee a standardized or systematic jeans production process that allows reducing losses and non-conformities detected, in addition to lacking of unified processes in the area of Production resulting in a decrease in their competitiveness. In conclusion, the company does not guarantee the conformity of the different processes that it executes and its internal operations so it is recommended to implement the quality management system starting from the application of the quality manual, the documentary support and control of the same, in order to raise the quality standards that contribute to a continuous improvement of the processes and procedures that are implemented in the Organization.