Diseño de un modelo de gestión por procesos para la Escuela de Contabilidad y Auditoría de la Escuela Superior Politécnica de Chimborazo, ciudad de Riobamba, provincia de Chimborazo

Abstract

The present research to get tittle under graduation had got as main objective the Model Design Process Management Addressed Towards School Accounting and Auditing of Escuela Superior Politécnica de Chimborazo toget with the purpose of guarantee the fulfillmet, control, supervision and evaluation of each one of the different processes. As well as the researching methodology, such as Inductive-Deductive Method, qualitative researches was developed through the direct observation of the activities which are run in the academic unit, secretary, cleaning staff and throught applying interviews to the Faculty Director, professors and students also a survey was applied to professors and students, where it was posible to get evidence of lack of any organizational culture and the necessity of getting a processes guide to aim the fulfillment of administrative, academic management, research and its linking. It was performed the corresponding validation from the information gathered in order to elaborate a processes map, processes records, flowcharts, indicator records, Kanban records and the document skeleton. This model takes into account with the Academic Unit commitment letter, manual, procedures and documented records as support for the gathered information,as well as this is a tool to obtain the processes efficiency, providing and indicator which reinforces the quality insurance and the career relevance, getting and organizational culture change improving the corresponding following up and results control. Those involved to the academic unit must be participants along the model implementation to start giving the organizational culture change motivation to reach the processes efficiency and indor and outdoor clients´ satisfaction facing to the services which are provided.