Medición de la eficiencia de los procesos mediante la aplicación Business Process Management utilizando bonita Open Solutions.

Abstract

The company in its day to day, works manually creating records that this in turn are stored in sheets creating large spaces to save them, also the process of the organization take a long time for the transmission of information that becomes slow to cause of bureaucratic procedures and whendoing some fieldwork they do not have enough information to be able to do them in less time. The current situation of the sewage and potable water service process was studied, a baseline was determined to determine the existing shortcomings, in this context it can be mentioned that the processes are not very well defined since when circulating the information from person to person they were delayed and always supported by a document. The use of the free Bonita Open Solutions package for automation, helps to avoid the use of forms in physical form which sometimes leads to its loss and this to the dissatisfaction of the internal and external customer. With the fulfillment of the quality measurement of a software product in this case the BPM application measures its efficiency by means of the international standard ISO / IEC 9126 of According to the behavior of the response time, this time decreases in each process, providing better fluids in the information, helping the field work to be carried out in an orderly manner.