Desempeño docente y eficiencia de servicios de apoyo como indicadores de calidad en la ESPOCH.

Abstract

The present research allowed to evaluate the performance of teachers and the efficiency of support services at the Polytechnic School of Chimborazo (ESPOCH) from the opinions of its students, as a way to increase the quality of higher education. From the analysis of the concepts of quality and satisfaction, the importance of parameters is notorious, since they are complemented by the generic model of evaluation, a national standard applied in universities and polytechnic schools of Ecuador, the present study was carried out through A survey of 375 students from a population of 14,346 legally enrolled in the academic period March-August 2016 using the simple randomized stratified probabilistic method. Descriptive statistics were applied using the simple randomized stratified probabilistic method, in which high percentages of respondents’ satisfaction with teacher performance were obtained, with values always higher than 80% in the good-excellent range in all dimensions evaluated. Satisfaction with the efficiency of support services showed values between 62.4% and 76.3% in the good-excellent range in the dimensions evaluated, which shows weaknesses in this area of the educational process. The overall satisfaction index reached 65.9% responses in the upper ranks of the scale used, evidently influenced by the values reached for the efficiency of the support services.