Manual de calidad con enfoque de la norma ISO 9001-2015, Exibal en la ciudad de Riobamba.

Abstract

The present reseach was performed to develop a quality manual with a focus on ISO 9001:2015 standard, at the enterprise ”EXIBAL” Balance in order to obtain a useful, practical guide with documents and essential requiriments for the compliance of entities. Regulators, to organize the development of balanced quality, suitable for animal consumption; the following methodology was applies: First, the current situation of enterprise was diagnosed, emphasizing tha current documentation status of the procces area. Then, practical application techniques were defined applied according to the need or adaptation of enterprise. After that, the quality manual was elaborated to ensure its correct conformation, ensuring the unification from ISO 22000:2005 and 9001:2015, for a quality management system. The diagnosis situation was carried out with a checklist according to the parameters about ISO 9001:2015 norm. In addition, to data collection techniques such as: direct observation, interview. The checklist was applied to all heads of area with the following results: Balanced “EXIBAL” base don the quality managament system focuses 63% partially on those that govern the standard and 37% if it has requirements of ISO 9001:2015 estándar. Regarding the manual elaboration, it focuses on documents and records required by ISO 9001:2015, each procedure carried out according to the procces control and products in this case balanced flour and pellet type. Finally, it is recommended the application about technical work, since it is tool that will improve the development control of procces and products, whicg will guarantee a high degree of quality in them.