Diseño de un protocolo de buenas prácticas de recepción, preparación y entrega de medicamentos para el Área de Consulta Externa del servicio de farmacia, del hospital General Docente de Calderón.

Abstract

In the process of dispensing medications to outpatients can present errors due to the large number of patients who go to the pharmacy area to withdraw their medications. The International Federation of Pharmacies defines a medication error as any foreseeable event that may cause or lead to the inappropriate use of the medication or cause harm to the patient. These errors may be present in different stages of the dispensing until the patient uses the medication. The objective of the research was to design a protocol for reception and interpretation of prescription, preparation and delivery of medicines in the outpatient area of the Hospital General Docente de Calderón, through the quantification of errors. The methodology that was applied is a descriptive and cross-sectional study, it was carried out in the period of 60 working days, and the light blue prescriptions for outpatients were used. The investigation was carried out in two phases; the first is the review of the drugs delivered to the patient and a checklist of five items was prepared for it, which was applied in a period of 30 days. The second phase was the reception and interpretation of the prescriptions and preparation of medications, which was reviewed using a checklist of thirteen and seven elements respectively, it was carried out in a period of 30 days. There were detected 6,8% of errors in the delivery of medicines, being the most frequent error in the dose of the prescribed medication (2,7%), while in the reception and interpretation of prescription and drug preparation, the error was 22,9% and 10,3% respectively. It is concluded that it is important to have clear procedures to reduce the percentage of error because if a medication is mistakenly delivered, the patient's health is affected. It is recommended that the protocol be applied in the pharmacy area.