Caracterización e implementación del servicio de dispensación activa de medicamentos en pacientes de consulta externa en la farmacia del Hospital Básico Andino de Chimborazo.

Abstract

The objective of this research was to characterize and implement the Active Dispensing Medications (ADM) service at the Basic Andean Hospital of Chimborazo. During the research, the pharmacy assistants from the hospital pharmacy, the pharmaceutical Biochemist responsable for the place and the patients who attend the health center whose medications are dispensed by the pharmacy service in the health home. Information is collected from 8:00 a.m. to 8:00 p.m., from Monday to Saturday and the sample size was calculated based on the formula determined for limited populations. The method used for the study was carried out in four phases. Phase 1: Characterization and analysis of the essential elements of the medication dispensing service, Phase II: Design and elaboration of the Sanitation Standard Operating Procedure (SSOP), Phase III: Implementation of the Sanitation Standard Operating Procedure (SSOP), Phase IV: Evaluation of the results. As a result, there was a 50% breach with documentation and 58.62% regarding the completion of the process. It is concluded that there is a breach in terms of the execution of the dispensation stages, which indicates that the health house only responsible for the delivery of medication, without carrying out health education or promoting the Rational Use of Medicines; which is fundamental in the process in order to contribute to the pharmacotherapy of the patient and avoid medication errors. It is recommended to train staff on the use of existing documentation in the pharmacy to promote self-learning and achieve greater knowledge transmitted to the population.