Desarrollo de un plan de gestión de calidad por procesos en el área de investigación y desarrollo de productos para la Empresa PRODUTEXTI Cía. Ltda ubicada en la ciudad de Ambato provincia de Tungurahua

Abstract

This work in the company Produtexti Cia. Ltda. Aims to develop a quality management plan by processes in the research and product development area. Within research was used a survey as a research methodology to determine disadvantages and solve problems within the present work. This research is based on the ISO 9001 quality standards as a tool for the development of strategies and implementation schemes according to the reality of the company. The quality management plan by process of the research processes and product development area must be understood as an interactive process that tries to solve all organizational indecisions, productives and marketing, the same that will allow to trace a line of management plans, in this process case to act in derivation; hence the focus given by the author. By the results obtained using a quality management plan by processes within the area of research and development, it can increase work efficiency. Compared to the management of this department in the three last years. Finally it is concluded that the results of the proposal optimizes the time and quality in the production of the products in Produtexti at a time, in a proper work atmosphere in the area of research and development, the proposed organizational culture can be well suited to the company. It is recommended to develop a quarterly review of the activities within the department to avoid any gap in the development of their activities.