Desarrollo de la metodología para la implementación de la norma ISO 9001-2008 en la empresa INOX.

Abstract

The objective of the present work is to develop a methodology for the implementation of ISO 9001:2008 at the INOX enterprise, dedicated to the industrial furnace design, manufacture and marketing. A staff, facility and document diagnosis was carried out to determine the current enterprise status showing that there is not a tool to control the processes in each of the execution stages efficiently and resulting in waste of time for reprocesses, staff burnout and production stops. To solve these issues, a manual of quality based on ISO 9001:2008 was elaborated. It established the basic requirements to organize an appropriate and efficient management system. Then each requirement of the standard was developed obtaining control guidelines for both administrative and operational staff, so the implementation time and material resources were optimized and quality process was guaranteed. Having implemented the ISO 9001-based methodology, the guide for each one of the enterprise areas was gotten including quality policy, operational procedures vision, mission, process flow charts, flow charts and duties for each function. Upon implementing the standard, it was observed that the quality level increase in the processes was 22% confirming that the problems were solved comprehensively with the improvements. We recommend to check the methodology permanently to guarantee a permanent improvement in its processes.