Plan estratégico para la optimización de los servicios institucionales en el Gobierno Autónomo Descentralizado Municipal del cantón Penipe.

Abstract

This research is carried out due the absence of an effective and efficient methodology to manage the development plan and territorial ordering (DPTO), of the Municipal Autonomous Decentralized Government of canton Penipe and the optimization of the limited resources, having as consequences a negative perception about the quality of services provided by this institution, this work began with the theoretical foundation and legal basis, also the analysis of the DPTO of the year 2017. For wich, it is proposed a Strategic Plan for the optimization of the institutional services in the Municipal Autonomous Decentralized Government of canton Penipe, the research is correlational with the quantitative and qualitative analysis, using a methodology of multivariate statiscal analysis of decision tree CHAID (Chi-square automatic interaction detector), as well as used descriptive research based on empirical facts and describing the variables individually. Information was collected from primary and secondary sources; of the Canton Penipe inhabitants and their perception about institutional services through surveys on a scale of Likert due to their assertive measurement of attitudes and for the analysis of the data the SPSS 20 program was used. The results obtained from the research determined the absence of a standardized and institutionalized methodology of the Municipal Autonomous Decentralized Government of canton Penipe that optimizes resources and can be elaborated with citizen contributions through the tools established in the current legal regulations. Consequently, a proposal of the strategic plan was designed, in wich are attributions and responsabilities as well as products and services that serve as indicators of measurement with expectation about the quality management system ISO implementation. It is concluded that the analysis of the 11 variables contributed to the identification of the institutional services that should be improved by the design of an institutionalized improvement plan for the elaboration of DPTO for the year 2018.