Diseño de un plan de mejoramiento para el área de recursos humanos, en base a la norma ISO 10015, para la Empresa Cepeda Cía. Ltda., de la ciudad de Ambato, período 2013

Abstract

The thesis work "Design of an improvement plan for the human resources area, based on ISO 10015, for the company Cepeda Cía. Ltda., Of the city of Ambato, period 2013 ", was carried out with the purpose of implementing a management model based on competencies that allows the improvement of the performance of human talent. To detect the problems of the company, an investigation was carried out through surveys of operational and administrative staff that allowed measuring the degree of satisfaction and impact of the training received. To achieve the objective, a diagnosis was made of the management carried out by the Human Resources Department based on the training process, from the selection of training companies to the evaluation of the effectiveness of the training, taking the ISO 10015 standard as reference, as part of the management model. To this end, it was complemented with the design of occupational profiles by competence, which will serve as a fundamental support within the identification of training gaps, being an improvement mechanism for the selection and development of internal personnel.