Desarrollo del sistema de registro y seguimiento de casos en el DECE aplicando estándares de documentación.

Abstract

The aim of the degree work was to develop a registration and monitoring system for the cases that are presented in the Student Advisory Department of the Unidad Educative “Isabel de Godín”, "Sergio Quirola" campus, in order to apply the documentation standards to obtain a quality system. For the research, it was necessary to use techniques such as interview, observation and documentation standards for each phase of the software development. For the requirements engineering, it was based on the IEEE 830-1998 standard, which greatly facilitated the task of requesting functional and non-functional requirements, the Bizagi process modelling tool that uses the BPMN standard was also used, the management of system risks was carried out assigning a level of exposure to the same risk that can be (high-medium-low), for the estimation of efforts was used the technique of shirt sizes, assigning estimated points to each scale taking into account that each estimated point is equivalent to 2 hours of work, to document in the technical manual, the development and implementation of the database design, data dictionary and error messages, were based on the IEEE 1016-1998 standard, the documentation proves of software was based on the IEEE 829-2008 standard and as an agile development methodology, SCRUM was adopted, the one that for its versatility and flexibility produced excellent results at the time of implementing and documenting the development of the SystemRSC system. The documentation of the user manual was based on the IEEE 1063-2001 standard, the aforementioned elements gave rise to the proposed Software Documentation Guide. The development of the SystemRSC system, increased the productivity of those who work in the DECE, in terms of registration and monitoring of cases in 75.58%. It is concluded that, the implementation of the documentation standards, facilitates the development of the system, and that the system itself, facilitates the work in an automated way at the time of registration and monitoring cases in the DECE. The use of the standards is recommended as long as they allow to meet the objectives for which the system was developed.