Diseño de un sistema de gestión de calidad basado en las Normas ISO 9001:2015 para la Cooperativa de Ahorro y Crédito Indígena SAC Ltda., del cantón Ambato, provincia de Tungurahua

Abstract

The objective of this qualification work is to Design the Quality Management System based on the ISO 9001: 2015 Standards, for the Savings and Credit Cooperative "SAC LTDA", with the purpose of continuously improving internal processes and satisfying internal needs and external stakeholders. To this end, the Quality Management System will be implemented, based on all the requirements established in the Standard, and complying with the necessary documentation, taking as a reference the internal diagnosis of the cooperative focusing on the processes and key procedures for its proper functioning. The methodology to be used in the present titration work is based on the guidelines required by the Quality Management System of the ISO 9001: 2015 Standards, in the quality policies and objectives, and in the requirements for certification, considering the factors external stakeholders, together with the support of human talent of the Cooperative in order to obtain effective results. It is important to mention that the purpose of the implementation of the QMS, is to optimize costs and resources, which will be done jointly with all employees, applying their proposals for continuous improvement, to build loyalty to partners and customers, achieving recognition and achieving the objectives institutional. It is recommended to implement the design immediately in order to determine risks in the process and avoid that the errors affect the result in the financial products and services, considering the complaints and claims of the partners, looking for preventive measures, immediate solutions and satisfying their needs.