Evaluación de los procesos de importación en la Empresa Automekano Cía. Ltda., de la ciudad de Ambato, provincia de Tungurahua, periodo 2016

Abstract

The present Evaluation of the Import Processes in the Company Automekano Cia. Ltda; from Ambato city, Tungurahua province, 2016 period, has the purpose of evaluating the efficiency and efficacy in the execution of the importation processes improving the management of the company in decision-making. For the development of the evaluation, interviews were applied to those involved in the area of evaluation, the evaluation was made to the internal control system through questionnaires, law compliance was also verified, and flowcharts and financial indicators were applied, which allowed identifying the following findings: inconsistencies when completing an order for spare parts; delays in the elaboration of technical cards of new vehicles; delays in the entry of documents and requirements required by the Technology Transfer Center for Training and Research in Control of Vehicle Emissions; delays in obtaining the approval certificate of new vehicles; lack of follow-up to the back orders that are generated in spare parts orders. It is concluded that the execution of the evaluation to the importation processes is necessary to measure the level of efficiency, efficacy of the processes and to determine the degree of compliance with the current regulations. It is suggested to the general manager of the company the application of the recommendations issued in the final report of the evaluation, in order to make concise and efficient decisions so the objectives and goals that have been established in the company could be met.