Diseño de un modelo de gestión por procesos para la Empresa “Productos Alimenticios San Salvador”, de la ciudad de Riobamba, provincia de Chimborazo

Abstract

This design of a process management model for the Enterprise “Food Products San Salvador”, of Riobamba city, Chimborazo province, aims to document the activities for the existence of a cultural an organizational change in the company. A preliminary visit was carried out for the development of the model where the surveys were implemented, administration and operational staff were interviewed to know about the activities developed internally. Besides, a situational diagnosis was carried out through the SWOT analysis which enables determine the following results: lack of labor organization, poor role assignment, delay in production, misuse of resources y poorly structured processes. It is concluded that in identifying, structuring and planning an internal control of the processes, each activity can be filled employing a map of processes and obtaining as a consequence the elaboration of a manual of processes which will allow for schematizing in an orderly, sequential and detailed way the different processes of the entity. It is recommended the implementation of the proposed design which will enable improve the organizational strategies, to optimize the management of the resources and improve the labor performance apart from constituting a guide to reach the proposed objectives for the enterprise.