Implementación de gestión de calidad al proceso de manejo y control de productos farmacéuticos en la Unidad de medicamentos e insumos médicos del Hospital Pediátrico Alfonso Villagómez Román – Riobamba.

Abstract

Quality management was implemented to the process of Management and Control of pharmaceutical Products in the Medicine and medical supplies Unit of the Pediatric Hospital “Alfonso Villagómez Román” – Riobamba, in order to ensure the efficacy, stability and safety of pharmaceutical products. For the development of this research was conducted a situational analysis, through surveys, checklist and inventories, in order to diagnose the deficiencies of the service and perform improvement actions based on the established in the processes for the administration of medicines supply of the Ministry of Public Health Manual. After the analysis, pharmaceutical intervention was carried out to improve the flaws found in the service, which consisted in the designation of functions to the pharmacy auxiliaries, identification of shelves, control and inventory registration, classification of medicines and medical devices, adequate storage of pharmaceutical products, implementation of FIFO/FEFO system, implementation of the control of expiration, management and control of resuscitation cart, control of psychotropic and narcotic medications, identification of high risk medications, identification of concentrated electrolytes, handling and use of accepted abbreviations, elaboration of standardized procedures of work and training for the people who are in physical contact with the pharmaceutical products. With the implementation of quality management, the resources were optimized which guarantees at all times the safety of the patient. It is recommended to comply with all the activities described in the Standard Operating Procedures and to give continuity to this research project.