Diseño de manual de control interno basado en la normativa de la SEPS, para la Cooperativa de Ahorro y Crédito “Sumac Llacta” Ltda., de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The current Manual of Internal Control based on SEPS norm for the Savings and Credit Union “Sumac Llacta” Ltd., from Riobamba city, Chimborazo province, aims to improve the financial, managerial administration, the accomplishment of the norm and opportune decision making at institutional level. The research work was performed through a previous visit to the institution, then meeting to its authorities, activities and personnel, interviews were carried out to the manager in order to gather deep and reliable information, additionally some questionnaires were applied to the personnel in different areas of the company. After the assessment, several findings were obtained, among the main ones, the lack of a Manual of Internal Control to collaborate an adequate administrative and financial management, the lack of permanent training to the personnel, lack of a mitigation plan of risk and control based on indicators. It is recommended to the highest authority to take into consideration the application of the process and duties manual developed based on the current legal norm, which has been addressed to the Credit Union daily activities, in order to reach the institutional objectives.