Diseño de un sistema de gestión de talento humano por competencias para la Cooperativa de Ahorro y Crédito Acción y Desarrollo Ltda, de la ciudad de Riobamba, provincia de Chimborazo, cantón Riobamba, periodo 2016 – 2017

Abstract

The objective of the present work is to design a system of competence-based personnel management for the “Cooperartiva de Ahorro y Crédito Acción y Desarrollo Ltda, Riobamba City, Chimborazo Province, Riobamba Canton, 2016-2017 term. The system´s purpose is to control and guide the organization´s personnel. An interview to the CEO and questionnaire based survey addressed to all the financial institution´s collaborators and business partners were the methods used. The application of the aforementioned methods allowed us to learn about the current situation of the institution, in order to improve the employee job relationship, thus facilitating to find the adequate profile which each staff member should have according to the working position .And when applying the competence base model to the institution´s staff training, it becomes necessary to evaluate the requirements of the working positions and evaluate employees accordingly to learn about the personnel that the institution counts on and to be informed on who could be the possible candidates for future promotions and transfers.it is recommended to determine the training needs based on the competence model, comparing the model and the actual competences the staff members possess. This process will show the resulting gap between the current and the desired performance and will assist to determine the training needs thus benefiting both the institution and its personnel.