Diseño de un sistema de gestión de calidad basada en la Norma ISO 9001: 2015, para la Empresa Calmatriz Multimoquetas, de la ciudad de Ambato, provincia de Tungurahua, periodo 2018

Abstract

The following investigation's objective is to design a quality management system based on ISO 9001: 2015, for the Calmatriz Multimoquetas Company of the Ambato city, Tungurahua Province, whose purpose is to implement quality criteria in their production processes. The methodology used focused on carrying out surveys of the company's client portfolio, as well as the execution of employee interviews, and the preparation of the FODA matrix, that it allowed knowing the current situation Calmatriz Multimoquetas. It was established that the company does not carry out a systematic approach that improves its performance. The proposal developed is aimed at the design of a quality system that it allows increasing profitability and that marketed products are governed by the quality standards that contribute in this way to the improvement of positioning in new markets. It is recommended that company executives control at least once a year or when the information expressed in the quality management manual, it is required in order to fully comply with the stipulation so that the company can be increasingly updated to the process of changes and better, thus contributing to the development of it.