Diseño de un sistema de gestión de calidad, para la Unidad Educativa Particular Glenn Doman, de la ciudad de Ambato, bajo la Norma ISO 9001:2015

Abstract

The present degree work "Design of a Quality Management System for the Unidad Educativa Particular Glenn Doman, from Ambato city, over the regulation ISO 9001:2015", it was based on the Institution's necessity to reduce costs, to define an organization structure, the processes, responsibilities, procedures, and methods necessary for improving quality. Through a survey was done to the authorities, teachers, operating staff, students and parents, some difficulties were identified in planning, organization, direction, and control of institutional processes due to an efficient management of projects and processes proposed into the institution, through a survey which helped to carry out a FODA (strengths, weaknesses, opportunities and threats) analysis, for determining the necessity of processes and redefinition of institution's organizational structure, as well as of the development of a functions and processes manual. Based on these requirements a Quality Management System was designed, considering the guidelines of the regulation ISO 9001:2015. It is concluded that the diagnostic allowed to identify the administrative, economic and social problems merit to look for solutions through the use of the quality management system based on regulation ISO 9001:2015. It is recommended the proposal application, for this reason, it is necessary to train the involved parts in the institutional processes.