Diseño del sistema de gestión de calidad basado en la Norma ISO 9001:2015, de la Compañía Orientoil S.A., la Joya de los Sachas, provincia de Orellana, en el 2017

Abstract

The current degree work Design of Quality Management System based on ISO 9001:2015 standard, from Orientoil S.A Company, province of Orellana, in 2017, has like objective the quality assurance in service provision. The used methodology is based on the surveys application to the internal customer and interviews to the heads of departmental, and the verification list was made that allowed to obtain a 16% of fulfilment with regard to the requirements of mentioned standard. In this way the current situation of Company was diagnosed, where it was determined that the personnel did not know the policy and quality objectives, besides there is no basic documentary of registration; therefore it is required implementing an appropriate quality management system. In the proposal is structured the quality manual like means in order to represent in a clear way the system structure, that includes the quality policy and objectives, the necessary processes with their sequence and interrelation, applying the PHVA (Plan-Do-Check-Act) cycle, and the thought based on risks, just like that the respective documented information, constituting like a fundamental guide for all the staff, improving continuously the processes and the Company´s organizational management. It is recommended that Orientoil S.A implement the Quality Management System for offering a quality service that raises the customer´s satisfaction.