Diseño de un manual de funciones por competencias de la Empresa de Seguridad Privada Ninabanda & Ninabanda Cía. Ltda., de la ciudad de Guaranda, provincia de Bolívar, periodo 2017

Abstract

The design of a Manual of Functions by Competences at the Empresa de Seguridad Privada Ninabanda & Ninabanda CIA. LTD. in Guaranda city, Province of Bolivar, period 2017 has the purpose of contributing to economic growth and continuous improvement to facilitate and control activities carried out in the enterprise the proposal is developed based on the FODA, DACUM methodologies, which allowed to know the current situation of the company in process. It was detected that not having a manual of functions by competences is generating problems, because the collaborator does not define his functions to be performed in his place of work, resulting in discomfort and complaints on the part of the clients about the service of the collaborators. The organization should implement an organizational structure according to its needs where each department, position and lines of authority will be identified, given that the responsibilities and activities entrusted to each employee are expressed verbally. It is recommended the application of the profiles of the job by competencies to the collaborators of the companies and a meticulous control that consolidates the enterprise.