Diseño de un sistema de gestión de calidad en base a la Norma ISO 9001-2008 en la Empresa Vaca Oleas Edgar Fernando de la ciudad de Riobamba, provincia de Chimborazo, a partir del año 2015

Abstract

The research carried out at “Vaca Oleas Edgar Fernando” Company was implemented in order to design a Quality Management System based on ISO 9001:2008 norm and defining the characteristics of the procedures, working instructions, and registers which assure the quality in the construction and implementation of metallic structures. The research starts with a survey to the personnel and the wrong aspects diagnose through the participative observation. The results were part of a base for integrating the ISO 9001:2008 norms in the company including additional factors which refer to the management model and the quality regarding to the organizational structure. Through the implementation of ISO norm characteristics it is pretended the right use of the resources reducing unnecessary processes as well as decreasing the wrong aspects exposed by the customers, in this way, it is possible to accomplish the customer´s requirements allowing the company grow in a highly competitive environment and with a low tendency of the product demand. From the analysis of the results, it was concluded that the implementation of the Quality Management System will allow recovering the customers through a work carried out based on the customer´s needs improving the design offer, prices and delivery time. In order to achieve this the company must apply the system based on the factors proposed in the research, improving its operative capacity to make future projections which reflects a higher competency, less demand due to the acquisitive capacity of the customers and high productions costs.