Diseño de un sistema de gestión por competencias de la Cooperativa de Ahorro y Crédito Bashalán limitada, cantón Riobamba. Período 2017

Abstract

The objective of the present titling work is to design a Management System by competencies of the Of the Cooperativa de Ahorro y Crédito Bashalán Ltda., Riobamba Canton, Period 2017. In order to improve its systems offering a quality service to the partners of the cooperative. For this purpose, an internal and external diagnosis was developed through the FODA analysis, an interview was conducted with the Manager to identify the positive and negative aspects of the cooperative. Surveys were conducted for both employees of the cooperative and members of the cooperative to identify the needs and expectations of the users of the institution. The COAC Bashalán does not have a recruitment process manual and selection of personnel, the employees are not located in the field of work according to their professional profile. It is recommended the immediate implementation of a management system by competencies, as it contains processes and procedures that contribute to the development not only of human capital but of the entire cooperative.