Diseño organizacional de procesos para el Gobierno Autónomo Descentralizado Municipal del cantón Penipe, provincia de Chimborazo, 2017

Abstract

This present investigation about the organizational process design for Decentralized Autonomous Government aims to improve the administrative management because it will be used as a guide for all departments. The design elaboration pretends that the processes are affective generating a satisfactory working environment for collaborators so, a better performance in the activities can be gotten. It is expected that these activities can be carried out in an optimum way and they are of quality since internal and external users require it. The methodology was focused to the law regulating the autonomous governments such as Organic Law on Public Services (LOSEP), Organic Code of Territorial Organization, Autonomy and Decentralization (COOTAD), the Nadler and Tushman´s Congruency Model, Michael Porter´s Value Chain in order to know the activities. The organizational design will make easy the execution of several processes and eliminate the main failures in this institution reducing the execution times. The organizational process design demands the fulfillment of the goals, objectives and planned purposes in order to get an appropriate working environment where municipal servers and external users are comfortable. The enterprise will get social welfare of its environment as its main objective.