Formulación de la planificación estratégica para la Compañía de Seguridad PENTÁGONOSEG. Cía. Ltda., de la ciudad de Riobamba, provincia de Chimborazo, periodo 2016 -2020

Abstract

The formulation of an Strategic Plan for the Company of Electronic Safety PentágonoSeg from Riobamba city, period 2016 - 2020, by means of the application of a systematic process, aims to improve the management and lead of it, allowing so to become a leader company in the electronic security locally. For the present work, it was necessary to carry on a detailed analysis of the influence factors in the company by means of a SWOT analysis and the use of other tools as the Matrix of Internal Capacity Profile, Matrix of Opportunities and Environmental Threats Profile. Once identified the factors of influence and its level of impact on the company's management, it was necessary to define the objectives and strategic projects, which will eventually make feasible the accomplishment of the stated objectives. The same way, it is necessary to design management indicators and delegate responsibilities so that tracking and assessment of the accomplishment of planes activities to be feasible. It is recommended to socialize it at all levels of the company, the importance to design a Strategic Plan in order to generate a level of compromise with the changes to implement for the service improvement at the time that a culture of control and permanent improvement of all the processes is created.