Plan piloto para la implementación de atención farmacéutica comunitaria en farmacias privadas de la ciudad de Riobamba.

Abstract

Community Pharmaceutical Care is a valuable link between the patient and the health system, which allows pharmaceutical practice to be strengthened in its various fields of action and the attainment of specific results related both to pharmacotherapy and to the well-being of the population in general; due to that was developed a Pilot Plan for the implementation of Community Pharmaceutical Care in private pharmacies of the city of Riobamba, through a descriptive, non-probabilistic study, being the pharmacy personnel and the general public, the information elements to obtain data, which allowed identifying the initial situation and the intervention on activities inherent to Pharmaceutical Care such as dispensing, drug surveillance and health education. Statistical analysis was performed using Excel and SPSS trial versión. The initial results reflected the perception of both the surveyed population and the pharmacy personnel with respect to the general processes of pharmaceutical care commonly performed, finding that the dispensing processes is carried out without any procedures, guidelines or protocols and the there are differences between Pharmaceutical and auxiliary biochemists, in terms of knowledge, way of proceeding and type of information they provide. After the intervention, 46,67% of patients perceived a better performance of pharmacy personnel when offering Pharmaceutical Care services and in the final stage of the study, 77% of patients considered useful the existence of information on different health problems, increasing this opinión by 39% with respect to its initial criterion.