Diseño del modelo EFQM de excelencia para mejorar el servicio de educación en la Escuela de Educación Básica particular “Josué” en la ciudad de Ambato

Abstract

The present investigation aims to design the European Foundation for Quality Management (EFQM) Excellence Model to improve the education service at Josue Private Primary School in the city of Ambato. The field and descriptive investigation types were used. The deductive, inductive and analytical methods and the survey and observation techniques were used, too. Having reviewed the quality standards in this school, it was determined that most of them are attained minimally. Therefore, it is paramount to apply the EFQM Model. This model was created by the European Foundation for Quality Management in 1992. This model is divided into two groups: enablers and results. The enablers are leadership, people, strategy, partnership, resources and processes and products and services. They describe how results are gotten; they must be proven with documents. The results are people results, customer results, society results and key performance results. They describe the results the organization has attained. Besides, this model has the Results, Approach, Deployment, Assessment and Review (RADAR) logical schema for planning, doing, verifying and acting about criteria and results. It is recommended to prioritize the quality standards the school has to improve so as to guarantee its running and teach students appropriately.